Refund policy

• Please send an email to iliosjewellery@outlook.co.uk, and we will advise you on how to return your item.
• You have 14 days to notify us that you would like to return your item and an additional 7 days to send the item back for a refund/exchange.
• If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receipt. Please provide photographic evidence to iliosjewellery@outlook.co.uk

• We do not offer pre-paid returns, so the you (the customer) are responsible for the payment of postage for the returned item.
• We will not refund the shipping cost of your order.
• If you choose to return your item using normal untracked delivery, then please ensure you ask for proof of postage; otherwise, we cannot be held responsible if the item goes missing on its return.

• All jewellery is refundable/exchangeable excluding earrings due to hygiene reasons.
• Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. 

• If your jewellery piece is faulty, for example loose or missing stones, broken chain. We will replace it only once, free of charge, within the warranty period. If the same fault recurs, we'll offer a refund or store credit instead of a replacement, unless the item shows signs of misuse-related damage.

Cancellations

• You cannot cancel orders after 1 hour of placing your order. Your order will be fulfilled & shipped. If you wish to then return your order, please note we do not offer free returns and you will need to cover the post of postage.